Privacy Policy
At Ijoko-Mart, we respect your privacy and are committed to protecting the personal information you share with us when using our website (www.ijoko-mart.com) or our services. This Privacy Policy explains how we collect, use, store, and protect your data, and your rights regarding your information. By accessing or using our website, you agree to the terms of this policy, which complies with the Nigerian National Information Technology Development Authority (NITDA) Act and other relevant data protection regulations.
1. What information do we collect?
We collect information to provide you with a seamless shopping experience, process your orders, and improve our services. The data we collect falls into two categories:
a. Personal information you voluntarily provide
This includes detailed information you share when interacting with our platform, such as:
Contact information: Name, email address, phone number, shipping address, and billing address.
Account information: Username, password (encrypted for security), and any preferences you set (e.g., saved addresses, wish lists). Payment Information: Credit card/debit card details, bank account information, or mobile payment ID (collected and processed by a trusted third-party payment service provider - we do not store complete payment card data).
Order-Related Data: Details of the products you purchase, order history, and communications related to your orders (e.g., confirmation emails, shipping updates).
Communication Data: Messages you send to our customer support team (via email, chat, or phone) and feedback you provide through surveys or comments.
b. Automatically Collected Non-Personal Information
When you visit our website, we may collect non-identifiable data to analyze user behavior and optimize our website. This includes:
Device and Browser Information: Device type (e.g., smartphone, laptop), operating system, browser type, and version.
Usage Data: Pages you visit, time spent on each page, links you click, your search queries, and your access sources (e.g., search engines or social media links).
Technical Data: IP address (anonymized as much as possible), cookie data, and session information (used to maintain your login state and track browsing patterns).
2. How We Use Your Information
We will use your personal and non-personal information for specific lawful purposes, including:
a. Processing and fulfilling your orders
Verifying your identity to prevent fraud.
Securely processing payments (through third-party payment service providers).
Arranging product delivery (sharing your shipping address with our logistics partners only when necessary).
Sending order updates via email or SMS (e.g., confirmations, tracking information, delivery notifications).
b. Improving our website and services
Analyzing user behavior (using non-personal data) to improve website navigation, fix technical issues, and optimize products.
Utilizing feedback and survey responses to improve our customer service and tailor content to your preferences.
c. Communicating with you
Responding to your inquiries, complaints, or support requests.
Sending important updates about our services (e.g., changes to shipping policies, website maintenance) or legal notices (e.g., updates to this Privacy Policy).
Sending promotional content via email or SMS with your consent (e.g., discounts, new product launches, exclusive offers). You can opt out of receiving such information at any time (see Section 6).
d. Ensuring Security and Preventing Fraud
Monitoring transactions and account activity to detect and prevent unauthorized access, identity theft, or fraudulent purchases.
Fulfilling legal obligations (e.g., tax reporting, anti-money laundering regulations) by retaining necessary order and payment records.
3. Who We Share Your Information With
We will not sell, rent, or trade your personal information to third parties for marketing purposes. We may only share your data with trusted partners who assist us in providing services, and only to the extent necessary. These partners include:
Payment processors: Companies such as Flutterwave, Paystack, or Interswitch, which are responsible for securely processing payment transactions (they only receive the data necessary to process payments and will not use it for other purposes).
Logistics providers: Local courier companies (such as GIG Logistics, Aramex Nigeria), which are responsible for delivering your orders (they receive your delivery address and contact number to complete delivery).
Customer support tools: Platforms that help us manage support tickets (such as Zendesk), which may have access to your communication records with our team.
Legal and Regulatory Authorities: We may disclose your information to government agencies or law enforcement agencies if required by law (e.g., court orders, NITDA requirements) or to protect our rights.
All third-party partners are bound by confidentiality agreements and must comply with Nigerian data protection laws. Unless otherwise specified, we will not share your information with overseas entities.