Return and Exchange Policy
At Ijoko-Mart, we are committed to providing high-quality electronics that meet your expectations. However, we understand that you may need to return or exchange items in certain situations. This return and exchange policy outlines the terms, conditions, and procedures for returning or exchanging goods purchased from our website (www.ijoko-mart.com). This policy aims to ensure a fair and transparent process for all Nigerian customers. By placing an order with us, you agree to be bound by the terms of this policy.
1. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your product must meet the following criteria, and you must submit your application within the specified time:
a. Time Limits
Defective, Damaged, or Incorrect Goods: You must notify us within 7 calendar days of receiving your order. This includes products with manufacturing defects, physical damage (due to shipping or handling), or products that do not match the order (e.g., wrong model, wrong color, missing accessories).
Change of Mind: If you simply change your mind, you can return or exchange the product within 7 calendar days of receiving it. The prerequisite is that the product must be in its original condition and unused (no signs of wear, installation, or activation), the packaging must be unopened or properly resealed, and all original accessories (e.g., charger, instruction manual, warranty card) must be included.
b. Products Not Eligible for Return or Exchange
The following products are not eligible for return or exchange unless they are defective or damaged upon arrival:
Personalized or Customized Products: Products customized to your specific requirements (e.g., engraving equipment, custom-configured laptops).
Opened Software or Digital Products: Including operating systems, antivirus software, or electronic gift cards (due to the risk of unauthorized use).
Used or Customer-Damaged Products: Products showing signs of misuse, accidental damage, improper installation, or tampering (e.g., screen cracked from a drop, water damage).
Clearance or End-of-Life Items: These will be marked "Non-Returnable" or "End-of-Life" on the product page at the time of purchase.
2. How to Initiate a Return or Exchange
Please follow these steps to apply for a return or exchange. Failure to follow these steps may result in delays or rejection of your application:
Step 1: Contact Our Customer Support Team
Time: Please contact us within the specified time (7 days after receiving the goods) to submit your application.
Contact Methods:
Email: monlineshopping9@gmail.com (Email Subject: "Return/Exchange Request - [Your Order Number]")
Phone: +23 480 6595 4201 (Monday to Saturday, 9:00 AM to 6:00 PM WST)
Required Information: Please provide your order number, product name/model, serial number (if any), reason for return/exchange, and clear photos/videos of the product (showing defects, damage, or unopened packaging, if applicable). This will help us quickly verify your request.
Step 2: Receive Return Authorization (RA)
After reviewing your request, our team will approve or reject it within 24 business hours.
If approved, we will send you a unique Return Authorization (RA) number via email. This RA number must be clearly written on the outside of your return package—packages without a RA number will not be accepted or processed.
We will also provide our return warehouse address (see Part 3) and any other instructions (e.g., how to pack fragile items).
Step 3: Preparing and Shipping the Product
Packaging: Please pack the product securely to prevent damage during transit. If possible, use the original box and include all original accessories, manuals, and packing materials. For defective items, please include a note with your RA number, order number, and details of the problem.
Shipping Costs:
Our Responsibility (Defective/Damaged/Wrong Item): We will reimburse your return shipping costs. Please keep your shipping receipt and email a copy to our support team—we will process your refund upon receiving the product.
Change of Mind: You will be responsible for all return shipping costs. We recommend using a trackable courier service (e.g., GIG Logistics, Aramex Nigeria) to ensure delivery, as we are not responsible for lost or misplaced return packages.
Send to our warehouse:
Address: Bryce Electronic Returns Department, Number 50, Blamed Street, Ofada Mowe, Ogun State, Nigeria
3. Returns and Exchanges Process
a. Inspection of Returned Products
Upon receiving your package (usually within 3-5 business days of you shipping it), our team will inspect the product to confirm its eligibility for return (e.g., product condition, defects, completeness of accessories).
We will notify you of the inspection results via email within 48 hours of receiving the package. If the product does not meet the return or exchange criteria (e.g., used, missing parts, or damaged by you), we will notify you and return the product to you at your own expense—no refund or exchange will be provided.
b. Exchange Process
If you submit an application